Manufacturers

FAQ's


General Questions:

  • How do I get a paper catalog?
    Just give us a call at (406) 222-1155—we’d love to answer any questions you have. Catalogs have cool covers and are FREE!

  • Where the heck are you?
    We’re on the east end of Livingston:

    110 North N Street
    Livingston, MT 59047

    >Coming from Bozeman: take the 2nd Livingston exit (#333) and turn RIGHT into town. You’ll be on Park Street. Keep heading east, all the way across town, until you see the Tire Rama sign. Then turn Right on N Street. We’re the tan building on the LEFT—look for our large sign.

    >Coming from Big Timber: Take the first Livingston exit (#337) and turn LEFT into town. Go over the mighty Yellowstone River, look for the Tire Rama sign, and take a LEFT onto N Street. There we are on your left! Look for our sign.


  • Who took the photo on the catalog cover?
    Susan Thomas did—that’s her BFA from the San Francisco Art Institute hard at work!

  • Can I do a Gift Certificate?
    Absolutely! Give us a call, we’ll get it mailed out to you.


Product Questions:

  • What if I don’t see what I’m looking for on the website?
    Give us a call, we’ll help you find it. Keep in mind, only about 30% of our products are on our website as of now.

  • What if I don’t see what I’m looking for on the website OR in the catalog?
    Give us a call, we’ll try to order whatever it is you want.

  • A Pair vs. a Set?
    A pair of shoes is two, a set is four (usually 1 pr. of fronts and 1 pr. hinds.)

  • Are shoes and pads priced per pair?
    Yes, although you don’t have to buy them that way. (Except the Kerckhaert SSP’s .)

  • How long does it take to get an item in?
    Usually about a week if it’s out of stock. Sometimes certain items might take longer and we’ll try to keep you posted if you’re waiting on something.

  • How many pair of shoes to a box?
    St. Croix shoes are mostly 20 pr. boxes—they are packaging some Toe & Heel shoes in 10 pr. boxes. Clipped Eventers are in 10 pr. boxes.

    Kerckhaert shoes are 15 pr. boxes. Draft shoes come in 10 pr. boxes.

    Natural Balance/Centre Fit steel shoes are 10 pr. boxes.

  • What’s the difference between P11 and P13 drive in studs?
    P13 studs are smaller, sitting almost flush with the shoe. P11 studs are shaped like a little mushroom and sit up approximately 1/4”.

  • Which snow rim pads? Small or Regular?
    Small pads fit up to a #1 shoe and are clear. Regular pads fit a #1 or larger and are black. They both come in front and hind pattern.

  • Where can I get my hoof nippers sharpened?
    Here are two places that do really nice work.

    Alamo Nipper Rebuilds—(210) 679-0655
    11509 Potranco Rd. #15
    San Antonio, TX 78253

    Lopez Farrier Rebuilds—(805) 925-9697
    2303 S. Oakley Ave. Bldg. B
    Santa Maria, CA 93455

    You might want to call before you send them, especially if you have any questions.

  • Have a suggestion or idea?
    Please write, call, or email us—we’d love to hear what you liked as well as what we can do better.

NOTE: Prices are subject to change without notice.


Shipping Questions:

  • How do orders get sent out?
    Phone orders usually go out UPS Ground. Sometimes we use USPS Priority if it’s less expensive. Online orders will go out UPS Ground.

  • How long will it take to get my order?
    If everything is in stock and you live in Montana you should get it the next business day. If you live in the far east or northeast part of Montana it might take two business days. Most surrounding areas (WY, ND, ID) are about two business days. Keep in mind that UPS doesn’t deliver on Saturdays or Sundays and major Holidays.

  • What if something is not in stock?
    Usually, we will send it to you when it gets here. (You will not be charged for the item until it gets sent to you.) The exception: If you’ve been waiting longer than 30 days we’ll give you a call to see if you still want it before we ship it.

  • How much is shipping?
    Your shipping costs are whatever UPS charges us. We do not add an additional charge for boxing up items.


Have Other Questions?